Shipping policy

Shipping Policy

Our couriers deliver next day to most of the UK due to the nature of our product. We deliver all orders by DPD Next Day Delivery.

UK Shipping costs are £6.50 for orders of our ice cream. Due to the expensive nature of ice cream shipment there is a minimum order quantity of 6 tubs.

You will receive tracking details once your order has shipped either via email or text.

Since our ice cream is shipped frozen, it is important you arrange for yourself or someone to be at home for your delivery as the package cannot be taken back by the courier. Please ensure that your delivery address and post code are correct as we cannot be responsible for non delivery due to an incorrect address or unavailiability to receive when delivery is made.

Your ice cream will be packaged in a polystyrene box (placed within an outer cardboard box) containing dry ice to keep the ice cream frozen. Please do not handle dry ice with bare hands – you must use gloves to prevent cold burns. Dispose of any dry ice residual in a bin or other receptacle that is not air-tight. The dry ice will not melt but rather it sublimates at room temperature, switching directly from solid to gas. Do not consume dry ice.

If you are having issues with your order or haven’t received your order please email admin@lchffoods.co.uk with your order number and a member of our team will gladly assist you.