Shipping Policy
Business Name: LCHF Foods Limited (trading as Happy Jo’s)
Location: United Kingdom
At Happy Jo’s, we’re committed to delivering your low-carb treats quickly, safely, and in perfect condition. Please review our shipping policy below to understand how we handle deliveries, timeframes, and shipping fees.
🧊 Dispatch & Delivery
- Orders are dispatched on Tuesdays and Thursdays ONLY.
- To be shipped on Tuesday, your order must be placed by 3:00 PM on Monday.
- To be shipped on Thursday, your order must be placed by 3:00 PM on Wednesday.
- All orders are shipped using next-day delivery services.
- Once dispatched, you will receive a confirmation email with tracking details.
❄️ Ice Cream Shipping
- Ice cream orders are shipped using insulated packaging and dry ice to maintain the correct temperature.
- We use next-day delivery services to ensure your ice cream arrives frozen.
- Please ensure someone is available to receive the delivery on the expected date, or inform the courier of a safe place to leave the parcel.
🧊 Shipping Fees
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping may be available for orders over a certain value — please check our website for current offers.
🧊 Delivery Areas
- We currently ship ONLY within mainland United Kingdom.
- Unfortunately, international shipping is not available at this time.
🧊 Delivery Issues
If your order is delayed, missing, or arrives in poor condition, please contact us within 24 hours of delivery.
- Include your order number and photos (if applicable).
- We’ll work quickly to resolve the issue.
🧊 Contact Us
For all shipping-related inquiries, please contact:
📧 Email: info@happyjos.co.uk
📞 Phone: +44 (0)203 488 0575
🕒 Hours: Monday–Friday, 11:00 AM – 4:00 PM (GMT)