FAQ

1.What is LCHF Foods' mission?

LCHF Foods is dedicated to making truly low-carb treats and desserts suitable for anyone, especially those living a low-carb or keto lifestyle. We deliver super healthy, super tasty, and super convenient food made with quality ingredients so you don’t need to without sacrifice enjoyment, time, and convenience.

2.What inspired the creation of LCHF Foods?

Our founder's journey with chronic ill health inspired the creation of LCHF Foods. Discovering the transformative effects of a keto / low carb lifestyle she was motivated to create convenient, delicious, and health-promoting low-carb foods.

3.What is unique about Happy Jo’s ice cream?

Happy Jo’s ice cream is the lowest-carb luxury ice cream available in the UK. It is healthy, low-carb, full-fat ice cream with absolutely no added sugar.

4.Why does Happy Jo's ice cream melt more slowly than traditional ice cream?

Sugar causes ice cream to melt quicker, and since our products do not contain added sugar, they do not melt as quickly as traditional ice cream. For maximum deliciousness and the creamiest possible texture, we recommend letting your tub sit out for 20 minutes after taking out of the freezer.

5.What are net carbs and how are they calculated?

Net carbs are essentially the total amount of digestible carbs. To calculate net carbs subtract polyols from the total carbs.

  • Total Carbs - Polyols = Net Carbs

6. What are soluble corn fibre and polydextrose and why do you use them in your ice cream?

Polydextrose is a non-digestible dietary fibre which we use in producing our ice cream to improve the texture and consistency. As a substitute we sometimes use soluble corn fibre for the same reasons. Both ingredients are also typically used as sugar replacements in sugar free products to lower the net carb load.

Don't let the 'dextrose' in polydextrose confuse you. Polydextrose is a non digestible dietary fibre used widely in the food industry.

We do switch between polydextrose and soluble corn fibre depending on availability from our suppliers.

Soluble corn fibre is about 25 on the glycemic index (GI) while the GI of polydextrose is lower, ranging between 4 and 7. For comparison, glucose has a GI of 100.

Each 12oz / 275g tub of our ice cream contains about 12g of either soluble corn fibre or polydextrose while our 6oz / 137.5g tubs contain about 6g.

7.How can I become a retail partner with LCHF Foods?

If you're interested in becoming a retail partner, please send us an email at admin@lchffoods.co.uk.

8.How can I contact LCHF Foods?

You can reach out to us on social media or by email at info@lchffoods.co.uk.

9.How long does it take to process and ship orders?

Orders are typically processed, packaged, and dispatched via courier on Tuesdays and Thursdays for delivery on Wednesdays and Fridays respectively. You must place your order by 3pm the day before dispatch.

10.Why do you sell Happy Jo's ice cream in bundles?

Packaging and shipping ice cream is extremely expensive and so it would not be economically viable for us to sell only a few tubs per order online. We do hope to be available at pop-ups and grocery stores in the future which would create more flexibility with customer purchases.

11.Can you deliver ice cream on weekends?

We do not currently offer deliveries on the weekend.

12.How is the ice cream packaged for delivery?

Your ice cream is packed in a polystyrene box within an outer shipping box with enough dry ice to keep it frozen well into the evening of the delivery date.

13.How should I handle dry ice?

Handle dry ice with gloves to protect your hands and prevent cold burns. Be aware that dry ice should not be consumed under any circumstance. Open your package as soon as you receive it and put the ice cream into your freezer.

Dispose of any remaining dry ice in a ventilated bin or other ventilated receptacle.

14.Can you deliver to PO Boxes?

We cannot deliver to PO Boxes due to the highly perishable nature of ice cream. To guarantee delivery, we must have the complete and correct address.

15.How should I enjoy my Happy Jo’s ice cream?

Happy Jo’s ice cream has no added sugar, so you need to let it sit out until it reaches the desired temperature - typically about 20 minutes from the time you remove from your home freezer.

16.How can I report a problem with my order?

If you have any issue with your order please reach out to us by email at info@happyjos.co.uk and quote your order number.

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